Refund and cancellation policy

Last updated 17 October 2026

This policy covers purchases of Altronite's products, Dripcheck and WallCanvas, paid through Razorpay or Google Play. Altronite tools on Apify are paid for through Apify, so their billing and refunds follow Apify's terms.

Credits you have used

Credits are spent when a render or preview is made, and spent credits are not refundable. If a render fails or does not finish, its credit goes back to your balance automatically.

Credit packs

Pack credits expire 30 days after purchase; your plan credits are always used first.

Credit packs are not refundable once bought. If we fail to deliver, for example the payment goes through but the credits never reach your account, we refund you in full.

To ask for a refund, email support@altronite.com; each request is reviewed and approved refunds go back to the original payment method.

Subscriptions

This covers Dripcheck Pro and Studio, and WallCanvas Pro and Shop. Cancel at any time; there is no cancellation fee. Your plan stays active until the end of the current billing period and then does not renew. Monthly plan credits do not roll over after the plan ends.

To ask for a refund, email support@altronite.com; each request is reviewed and approved refunds go back to the original payment method.

Google Play

Purchases made in the Dripcheck Android app through Google Play follow Google Play's refund policy; request those refunds in Google Play.

Done-for-you AI model photos (₹99 for 3 looks)

If a look doesn't match your piece, we redo it or return its credits to your account, for up to 1 of your 3 looks. No cash refunds, except if we fail to deliver your looks: then we refund you in full.

To ask for a redo, reply to our email or write to hello@altronite.com with your order ID.

Free and promotional credits

Credits from sign-up, referrals or promo codes have no cash value and are not refundable.

How to ask for a refund

Email support@altronite.com with the product, the purchase date and the Razorpay payment ID if you have it. Approved refunds go back to the original payment method; banks usually take 5 to 7 working days to show them. We reply to support emails within 2 working days.